Useful things to remember
Index
Identify what channel to use
- Identify what channel to use
- Start (or answer) a thread
- Write a message
- Share a document
- React and respond
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Identify what channel to use
![](https://playbookbackend.medicisenzafrontiere.it/wp-content/uploads/2022/12/Picture-big-engage-team-1024x549.png)
Warning: don’t use emails for internal communication
Email threads are not efficient in keeping everyone aligned and facilitate a conversation. Teams channels instead could be easily monitored, provide contextual access to all documents and collaboration materials, and keep the entire conversation in the same place.
Warning: always prefer channels over private messages
Avoid private messages as much as possible: communication exchanged in 1:1 chats are not seen by other team members, so it would be more difficult for your colleagues to stay aligned, especially while working on the same topic or project.
Tip: define a clear name
The channel name is important to make it easy to find from everyone, and synthetically clarify the goal of the channel. Good practices: name the channel after a project name, or a specific activity within your department.
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02
Start (or answer) a thread
![](https://playbookbackend.medicisenzafrontiere.it/wp-content/uploads/2023/09/engage_team1_censored.jpg)
Tip: pin the thread you can’t miss
If a thread is highly important and you end up using it very often (e.g. multiple times a day), you could “pin” the thread to find it more easily later. This works very well if the thread is about a project you’re working on, that needs continuous exchange.
Tip: choose a clear subject
The title of the message is very important for others to understand what the thread is about at-a-glance: write it carefully and don’t forget to fill it. If it’s not there, it’s like leaving an email message without subject.
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03
Write a message
![](https://playbookbackend.medicisenzafrontiere.it/wp-content/uploads/2023/09/engage_team2_censored.jpg)
Tip: be clear and synthetic
Try to get everything you need to say into a single direct message (instead of multiple ones) in order to minimize notifications to the other recipient. Also, well-formatted messages make text easier to scan: use emoji, bullet points and bold style to make your key points stand out.
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04
Share a document
![](https://playbookbackend.medicisenzafrontiere.it/wp-content/uploads/2023/09/engage_team4_censored.jpg)
Warning: share the document url only
Don’t share the file by uploading it on Teams: this creates multiple versions of the file and makes it harder to keep track of all materials. Rather, share the SharePoint link to the file.
Tips: exchange comments directly in the file
If you want to comment something specific related to a shared document, use the comment function already available inside any program of the Microsoft suite (e.g. comment tool in Word). In this way all comments will be collected in a single space, directly attached to the content, instead of creating clutter in the Teams conversation.
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05
React and respond
![](https://playbookbackend.medicisenzafrontiere.it/wp-content/uploads/2023/09/engage_team3_censored.jpg)
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